AI calls for vehicle and appliance service-due reminders

Why do service-due calls suit an agent?

Periodic service brings owners back to the workshop, and the due list comes out of your dealer or CRM system every month whether anyone calls it or not. Calling it by hand is slow. Each owner needs the same reminder, and the questions repeat: how long will it take, what does it cost, is pickup available, can I come on Saturday. An agent can answer those from what you give it and book the slot on the same call.

The no’s are useful too. “Got it done outside”, “sold it last month” and “it’s hardly run, call me in December” are all reasons your team rarely writes down after a quick call. The agent records each one in a field, and after two or three months you have a picture of why owners leave your workshop that you didn’t have before.

The example here is a two-wheeler free service, where the owner pushes back because the scooter has barely been ridden. Water purifier filter changes, AC servicing contracts and car periodic maintenance follow the same pattern.

How do you set it up?

1. Export the due list from your dealer or CRM system as CSV.
2. In Agent Studio, write a prompt that uses {{service_type}}, {{valid_till}}, {{service_duration}} and {{service_centre}}. Give it a short list of answers to common objections, such as why the date matters even at low mileage, and nothing it can’t back up.
3. For booking, add on-call HTTP tools pointing at your booking endpoint: one to read open slots for a day, one to book. Without an endpoint, have the agent record the slot the owner prefers and let an advisor confirm it by SMS.
4. Turn on analysis with booking_status, slot, decline_reason and odometer_km.
5. Test in the browser: a happy booking, an owner who serviced elsewhere, and one who asks for a price you didn’t provide.
6. Create a campaign in the console and upload the export as it is. In Columns, map your system’s headings (Mobile, Cust Name, Svc Type) to the agent’s variables, and mark ids as extra info. The console remembers this mapping for the agent in your browser, so next month’s export lines up by itself.
7. If you call from your own numbers and pools are switched on for your workspace, group the numbers in a pool. A pool spreads calls across the numbers at a pace you choose and rests a number when it stops being answered, which helps a dealership that calls thousands of owners a month.

What should the service advisor still handle?

Repair estimates, warranty claims, complaints about the last service and anything involving an accident or insurance. The agent can’t transfer a call to the advisor yet; it notes the request so the advisor can call back. Owners who complain on a reminder call deserve a quick human callback, because a complaint left unanswered is how they end up at another workshop.

What should you check before calling owners?

TRAI’s Third Amendment to the TCCCPR, notified on 18 September 2026, describes a service call as one that gives a customer information about a product or service they bought, and it lists its warranty or service among the examples. It says such calls aren’t promotional and don’t need explicit consent. A service-due reminder to an owner fits that description. Pitching an extended warranty or accessories on the same call makes it promotional, so keep those out or run them as a separate, consented campaign.

The amendment also asks every sender to declare software-placed calls, artificial voice included, to its originating telecom provider in advance with the numbers it will use. Calls made without that declaration are treated as unsolicited. It takes effect in stages after publication. Check TRAI’s current rules and your consent records before you set calling hours, and scrub the list against DND yourself, because we don’t do that for you.

What does a reminder cost?

On T1 a connected minute costs ₹1 with a ₹1,00,000 monthly commitment, plus ₹0.30 for Mirai phone calling and ₹0.20 for call insights if you switch them on. On T5 it’s ₹5 a minute, pay as you go, with both included. Prices exclude GST. Only connected calls are billed. The cost block assumes about two minutes connected, an estimate for a reminder with a question or an objection and a booking; a quick “already done” ends in seconds. Compare it with the value of one serviced vehicle. Pricing has the plans and the cost calculator takes your monthly due-list size.